Building ItTurning governance into a product

Summary

Beyond the Demo described what must be decided, and by whom, before a GenAI system reaches its users. This article describes what must be built so that those decisions hold for years, and so that a pilot can grow into production instead of being rebuilt. Such a system has two sides: a knowledge base that turns raw data into trusted data, and answering software that gives a sourced answer, points to the source, or says it does not know. A contract connects them. Access rights, data leaving the company, quality and cost are engineered and measured from the first cycle, through a walking skeleton that grows from Crawl to Fly. Throughout, the business decides what is true and acceptable, and technology makes it hold.