Takeaways

What to remember

• Governance on paper is not enforced. It must be built into the system.
• The business decides what is true and acceptable; technology makes those decisions hold.
• A knowledge base and answering software are connected by a contract that defines trusted data.
• The data chooses the treatment: index, query live, extract, or point. Gaps are repaired, filled from real sources, or recorded, never invented.
• "I don't know" is a designed outcome. The nearest model's value is the failure to make impossible.
• Access rights travel from source to answer, and what may leave the company is decided per class of data.
• An expert test set measures every change. Safety failures are counted, never averaged.
• A walking skeleton grows from Crawl and produces the figures each decision needs, from quality to hardware.
• Expert time and new skills belong in the roadmap, or the project delivers a demo.